High Quality Content: Attention grabing, step by step training content, helps the student to grasp the concept easily. It is created for self learning module.

Value for money: Designed to have the highest training impact.

Instant Download: Order Online and download the PDF file.

Total Words: 23,000 plus.

Total A4 Pages: 137

About the Subject: Customer Care

Customer care training has traditionally been based on “service with a smile”. The front liner is taught how to be attentive and well-mannered. Today, there’s more to it. Getting, keeping and building customers is not just about pleasantness but about the whole relationship between you and your customers. It is about promoting a quality product and service to people who need it. It is about providing them with a before and aftersales service. It is about making sure that your systems work for them as much as for you.

179 Steps of Training

Customer Care Training Modules

1. What is Customer Care?
2. Ichiban to Kaizen
3. Customer Focus
4. The Customer Promise
5. Customer Champions
6. Customer Feedback
7. Moments of Truth
8. Customer Relations
9. Customer Complaints
10. Service Style

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