Coming Soon
Mastering Difficult Conversations At Work
In the workplace, we often encounter conversations that are tough to navigate. However, these situations don’t have to be daunting. This training equips participants with a step-by-step approach to tackle difficult discussions with confidence, fostering a culture of trust, collaboration, and productivity. Through practical examples and interactive exercises, attendees will gain the skills needed to handle challenging conversations smoothly and positively.
Learning Objectives
- Grasp the essence of difficult conversations and how to handle them effectively.
- Recognize the seven stages involved in managing difficult discussions.
- Utilize empathy to reduce negative reactions and build stronger relationships.
- Implement proven strategies for preparing, initiating, and delivering tough conversations.
- Learn techniques for brainstorming solutions and concluding the conversation positively.